Mai Huynh
Fanatical Department - Retail

"Treat a guest as how you would like to be treated."

Mai trains her fellow associates on the P.O.W.E.R. steps. Her favorite color is turquoise and she was nominated by Susan Hemphill, Retail Manager.

Wendell Cavalier
Fanatical Department - PACD

"Treat others the way you would like to be treated!"

Wendell feels he is fanatical because the greatest measure of his job performance is the level of service he provides.

Nancy Hosli
Fanatical Department - Valet/Transportation

"Smile, It Work's!"

Nancy has increased her Secret Shop arrival scores by 21 points and departure scores by 9 points. By streamlining processes, she has saved the company $260K last year.

Albert Lidy
Fanatical Department - EVS

Always tell the guest - "Good Luck and come back again"

Albert's favorite thing about the IP is the fitness center. Albert's happiness is infectious!

Deborah McLaurin
Fanatical Department - Housekeeping

"Treat everyone like family!"

Deborah receives many compliments from our Elite guests. Did you know Deborah is responsible for supervising the Penthouse floors?

Danny Moore
Fanatical Department - High Tide

"Work as a team - work together!"

What does Danny like best about the IP? Reliability. Danny's favorite color is royal blue and he was nominated by Chef Diana Allard.

Lynn Rush
Fanatical Department - Public Relations

"Always treat others as you would like to be treated!"

What does Lynn like the most about the IP? "The Associates are wonderful to work with!" Lynn was nominated by Kathy Santiago.

Rebecca Thomas
Fanatical Department - Accounting

"Life is not measured by the number of breaths you take, but by the moments that take your breath away."

Rebecca feels she is fanatical because... "I want the best, not only for my team, but for our GUESTS as well."

Lauren Zakaras
Fanatical Department - Public Relations

"Never lose sight of the fact that the most important yardstick of your success will be how you treat other people – your family, friends, co-workers and even strangers along the way."

One of our very demanding Elite guests says Lauren is the reason she comes back every time.

Andrea Argroves
Fanatical Department - Senses Spa & Salon

"The secret to success is to treat all guests as if your world revolves around them."

Andrea feels she has the best team ever when working at the IP. Her favorite color is red.

Margaret Armstead
Fanatical Department - Bayview Bistro

"Trying to keep people happy is my goal. Life is sweet. Smiling bring you joy!"

Her favorite color is navy blue and her favorite song is "Boom Boom Pow" by Black Eyed Peas.

Nancy Barrett
Fanatical Department - Benefits

"I always take the time to listen to a guest/associates concerns and resolve issues promptly."

Nancy likes the IP because of it's associates – they are terrific! Her favorite color is yellow.

Elizabeth Byrd
Fanatical Department - Retail

"I love people – and I detest receiving mediocre or 'okay' service myself; I refuse to give it to anyone else."

Elizabeth likes the atmosphere, the opportunities and the wonderful people at IP!

Nina Dang
Fanatical Department - Table Games

"Treat people the way you want to be treated!"

Nina likes the "Great management – I do a great job because of them!" Her favorite color is pink and she was nominated by a guest, Michael Cruz from Niceville, FL.

Melvin Ewing
Fanatical Department - Security

"Be quick to listen, slow to speak and eager to learn."

Melvin likes the pool area best at the IP. His favorite color is maroon and his favorite song is Let the Light Shine.

Christina Hill-Lara
Fanatical Department - Slots

"Treat every guest as if they were signing your paycheck... because they do."

Christina likes the IP because it's a great place to work and the atmosphere is friendly. Her favorite colors are purple, pink and black.

Jewell Jordan
Fanatical Department - Elite Services

"I enjoy providing outstanding customer service to our guests."

Jewell likes that the IP provides a positive atmosphere. Her favorite color is pink and her favorite song is "Off The Wall" by Michael Jackson.

Alfred Kever
Fanatical Department - Executive Pastry Chef

"Love what you do. Enthusiastically be committed to excellence in service and you'll never have a bad day!"

Alfred likes IP's ability to constantly evolve, change and move forward.

Kristin Shirley
Fanatical Department - Marketing

"I truly care about what guests and associates think of me. You are not only representing yourself, but the entire company. It's important to give your best at everything you do."

Kristin likes the IP because "the associates are incredible... Special Events and Promotions wouldn't be possible without them!"

Brenda Trautman
Fanatical Department - Security

"Eye contact. Smile & Greet! Ask, Ask, Ask! Always wish them good luck and thank them for coming! We are IP – More Than You Expect!"

Brenda likes the buffet, concerts and team rallies the best.

Alice Wilkes
Fanatical Department - IP Xpress

"If you can't repeat it, don't say it. If you can't sign your name to it, don't write it!"

Alice notes, "The associates I work with really care about each other." Her favorite colors are ALL colors of the rainbow.

Casey Allen
Fanatical Department - Information Technology

"I want to provide excellent guest service with guaranteed results that make guests or fellow associates happy and satisfied."

What does Casey like best about the IP? "Everything – the people, the environment and the benefits!"

Maria Ayala
Fanatical Department - Reservations

"Never forget to follow-up, to make sure the solution was carried out and the guest is satisfied with the result."

What does Maria like best about the IP? "Our dedicated associates make the IP number one every time!" Her favorite music is Salsa.

Todd Cannette
Fanatical Department - Chill Ultra Lounge

"I try to have fun at work and involve everyone around me!"

Todd likes the people he works with the best, working at the IP. Todd was nominated by a guest, Dickie Rembert from Baton Rouge, LA.

Tina Cantrell
Fanatical Department - Executive Host Services

"Listen to our guests for ideas, suggestions and ways to improve. After all, they are why we are here!"

Tina's favorite artists are the Beatles and Paul McCartney. She was nominated by a guest, Callie Hicks from Panama City Beach, FL.

Kendell Davis
Fanatical Department - thirty-two

"I put guest service above everything else!"

Kendell likes "thirty-two and the people I work with!" His favorite music is Hip-Hop/R&B and his favorite color is black.

Kathy Duprey
Fanatical Department - Payroll

"Simply treat people with respect and courtesy."

Kathy states, "It's like having an extended family where everyone takes care of each other!" She was nominated by Debra Hutton, Security Coordinator.

Mike Fallo
Fanatical Department - Table Games

"I provide quality guest service because I want to, not because I am told I have to."

Mike states that his co-workers are "the friendliest people I've ever worked with." Mike was nominated by Teresa Formica, Dealer.

Kelli Gorman
Fanatical Department - Bakery

"Always Think Excellence!"

Kelli loves the "trust and opportunities" within the IP. Her favorite artists are Ray Charles and Johnny Cash. She was nominated by guest Phyllis LaBauve of Slidell, LA.

Robert Hamilton
Fanatical Department - Analysis

"I like to help people. If they feel good, I feel good."

Robert loves "The people I work with!" and his favorite music is classic rock.

Lizzy Harris
Fanatical Department - Valet

"I want my guests to feel comfortable, to enjoy talking to me and coming to me for help."

Lizzy feels "the people I work with make a team effort!" She was nominated by guests Frank & Lakeycha Smith of Atlanta, GA.

Beth Holland
Fanatical Department - Training

"The way to gain a good reputation is to endeavor to be what you desire to appear."

Furthermore, "I truly love helping people and want to make them happy!" Beth was nominated by Andrew Speaker, Surveillance.

Tommy Jones
Fanatical Department - Facilities

"Do the job you are willing to put your name on."

Furthermore, "The guest is always first and right; think of how you like to be treated." Tommy's favorite music is classic rock.

Roberta Jordan
Fanatical Department - Planning & Analysis

"A good mood is contagious."

Roberta adds, "The people and the way IP treats their associates; it's like a family atmosphere." She was nominated by the IP Planning & Analysis Department.

David Lyons
Fanatical Department - Highlights Sports Lounge

"I want to make my guests happy so they will want to return to the IP."

David adds about his co-workers, "We're like one big family!" He was nominated by a guest, Dickie Rembert from Baton Rouge, LA.

Corriene North
Fanatical Department - Housekeeping

"I like to make sure my guests have a comfortable environment – I take pride in doing that for all of my guests."

Furthermore... "I like coming to work every day, meeting new faces!" Corriene was nominated by Joe Rider, Director of Housekeeping.

Jason Privett
Fanatical Department - Receiving

"I enjoy assisting other associates to help them do a better job."

Jason enjoys "the sense of community; I feel close to all of my co-workers." Jason's favorite artist is Jimmy Buffett.

Alfonza Soliman
Fanatical Department - EVS

"Always give 100% every day to guest service."

Alfonza enjoys "getting along with my bosses, co-workers and making friends." Alfonza was nominated by Stephen Morgan, VP of Food and Beverage.

Virgil Thomson
Fanatical Department - Slots

"I love my job and enjoy working with the guests."

Jason enjoys "the camaraderie!" Virgil was nominated by a guest, Rhonda Swink of Gulfport, MS.

Draper Anderson
Fanatical Department - High Tide Cafe

"Smile and greet – you never know whose day you will make better."

Draper adds that "everyone is equal and has a chance to achieve their goals." His favorite music is Reggae.

Jerry Creel
Fanatical Department - Table Games

"When you treat the guest like family, they always come back home."

Jerry likes the family atmosphere best about IP. His favorite song is "Use Somebody" by Kings of Leon and his favorite color is green.

Kathy Martin
Fanatical Department - Table Games

"Always put yourself in the guest's shoes, then try and make the right decision for the casino and the guest."

On a daily basis, Kathy introduces herself to our guests and establishes rapport with all.

Leo Murray
Fanatical Department - High Tide Cafe

Chef Diana Allard notes, "Leo is very hard-working and cares about guest satisfaction."

Leo likes the service quality and great opportunities within the IP. His favorite colors are blue, black and white.

Kim Overstreet
Fanatical Department - Sales

"Always treat associates and guests with respect."

Furthermore, "I always strive to be upbeat and have a positive attitude at all times." Her favorite type of music is Rock and R&B.

Jolie Richards
Fanatical Department - Back Bay Buffet

"Smile, crack a joke, do a dance, make 'em laugh, make 'em smile!"

Jolie creates personal relationships with the guests. Her favorite color is blue and she was nominated by Levale McNair from Back Bay Buffet.

Sandy Sichitano
Fanatical Department - Facilities

"Giving great service and promoting a positive work environment provides a feeling of great accomplishment!"

Furthermore, The best way to find yourself is lose yourself in the service of others. Her favorite color is red.

Danielle Smith
Fanatical Department - Cashier

"Danielle always goes out of her way to internal and external guests."

Danielle likes "Everything... especially the FOOD! I always tell guests to eat before they leave!" Her favorite color is orange and she was nominated by Karen Audry, Cage Manager.

Chris Stultz
Fanatical Department - Entertainment

"Whatever you do, do it the best you can do. Take pride in anything you do!"

Chris likes the people at IP the best. His favorite type of music is all music and he was nominated by Kristin Shirley, Special Events.

Darryl Woodsmall
Fanatical Department - Table Games

"I like being a part of a team that is known for being the best of the best!"

His favorite quote is, "If you don't bet it, you don't get it!" Darryl was nominated by David Ray, William McGonagle and Delbert Sledge.

Mai Huynh
Fanatical Department - Retail

"Treat a guest as how you would like to be treated."

Mai trains her fellow associates on the P.O.W.E.R. steps. Her favorite color is turquoise and she was nominated by Susan Hemphill, Retail Manager.

Wendell Cavalier
Fanatical Department - PACD

"Treat others the way you would like to be treated!"

Wendell feels he is fanatical because the greatest measure of his job performance is the level of service he provides.

Nancy Hosli
Fanatical Department - Valet/Transportation

"Smile, It Work's!"

Nancy has increased her Secret Shop arrival scores by 21 points and departure scores by 9 points. By streamlining processes, she has saved the company $260K last year.

Albert Lidy
Fanatical Department - EVS

Always tell the guest - "Good Luck and come back again"

Albert's favorite thing about the IP is the fitness center. Albert's happiness is infectious!

Deborah McLaurin
Fanatical Department - Housekeeping

"Treat everyone like family!"

Deborah receives many compliments from our Elite guests. Did you know Deborah is responsible for supervising the Penthouse floors?

Danny Moore
Fanatical Department - High Tide

"Work as a team - work together!"

What does Danny like best about the IP? Reliability. Danny's favorite color is royal blue and he was nominated by Chef Diana Allard.

Lynn Rush
Fanatical Department - Public Relations

"Always treat others as you would like to be treated!"

What does Lynn like the most about the IP? "The Associates are wonderful to work with!" Lynn was nominated by Kathy Santiago.

Rebecca Thomas
Fanatical Department - Accounting

"Life is not measured by the number of breaths you take, but by the moments that take your breath away."

Rebecca feels she is fanatical because... "I want the best, not only for my team, but for our GUESTS as well."

Lauren Zakaras
Fanatical Department - Public Relations

"Never lose sight of the fact that the most important yardstick of your success will be how you treat other people – your family, friends, co-workers and even strangers along the way."

One of our very demanding Elite guests says Lauren is the reason she comes back every time.

Andrea Argroves
Fanatical Department - Senses Spa & Salon

"The secret to success is to treat all guests as if your world revolves around them."

Andrea feels she has the best team ever when working at the IP. Her favorite color is red.

Margaret Armstead
Fanatical Department - Bayview Bistro

"Trying to keep people happy is my goal. Life is sweet. Smiling bring you joy!"

Her favorite color is navy blue and her favorite song is "Boom Boom Pow" by Black Eyed Peas.

Nancy Barrett
Fanatical Department - Benefits

"I always take the time to listen to a guest/associates concerns and resolve issues promptly."

Nancy likes the IP because of it's associates – they are terrific! Her favorite color is yellow.

Elizabeth Byrd
Fanatical Department - Retail

"I love people – and I detest receiving mediocre or 'okay' service myself; I refuse to give it to anyone else."

Elizabeth likes the atmosphere, the opportunities and the wonderful people at IP!

Nina Dang
Fanatical Department - Table Games

"Treat people the way you want to be treated!"

Nina likes the "Great management – I do a great job because of them!" Her favorite color is pink and she was nominated by a guest, Michael Cruz from Niceville, FL.

Melvin Ewing
Fanatical Department - Security

"Be quick to listen, slow to speak and eager to learn."

Melvin likes the pool area best at the IP. His favorite color is maroon and his favorite song is Let the Light Shine.

Christina Hill-Lara
Fanatical Department - Slots

"Treat every guest as if they were signing your paycheck... because they do."

Christina likes the IP because it's a great place to work and the atmosphere is friendly. Her favorite colors are purple, pink and black.

Jewell Jordan
Fanatical Department - Elite Services

"I enjoy providing outstanding customer service to our guests."

Jewell likes that the IP provides a positive atmosphere. Her favorite color is pink and her favorite song is "Off The Wall" by Michael Jackson.

Alfred Kever
Fanatical Department - Executive Pastry Chef

"Love what you do. Enthusiastically be committed to excellence in service and you'll never have a bad day!"

Alfred likes IP's ability to constantly evolve, change and move forward.

Kristin Shirley
Fanatical Department - Marketing

"I truly care about what guests and associates think of me. You are not only representing yourself, but the entire company. It's important to give your best at everything you do."

Kristin likes the IP because "the associates are incredible... Special Events and Promotions wouldn't be possible without them!"

Brenda Trautman
Fanatical Department - Security

"Eye contact. Smile & Greet! Ask, Ask, Ask! Always wish them good luck and thank them for coming! We are IP – More Than You Expect!"

Brenda likes the buffet, concerts and team rallies the best.

Alice Wilkes
Fanatical Department - IP Xpress

"If you can't repeat it, don't say it. If you can't sign your name to it, don't write it!"

Alice notes, "The associates I work with really care about each other." Her favorite colors are ALL colors of the rainbow.

Casey Allen
Fanatical Department - Information Technology

"I want to provide excellent guest service with guaranteed results that make guests or fellow associates happy and satisfied."

What does Casey like best about the IP? "Everything – the people, the environment and the benefits!"

Maria Ayala
Fanatical Department - Reservations

"Never forget to follow-up, to make sure the solution was carried out and the guest is satisfied with the result."

What does Maria like best about the IP? "Our dedicated associates make the IP number one every time!" Her favorite music is Salsa.

Todd Cannette
Fanatical Department - Chill Ultra Lounge

"I try to have fun at work and involve everyone around me!"

Todd likes the people he works with the best, working at the IP. Todd was nominated by a guest, Dickie Rembert from Baton Rouge, LA.

Tina Cantrell
Fanatical Department - Executive Host Services

"Listen to our guests for ideas, suggestions and ways to improve. After all, they are why we are here!"

Tina's favorite artists are the Beatles and Paul McCartney. She was nominated by a guest, Callie Hicks from Panama City Beach, FL.

Kendell Davis
Fanatical Department - thirty-two

"I put guest service above everything else!"

Kendell likes "thirty-two and the people I work with!" His favorite music is Hip-Hop/R&B and his favorite color is black.

Kathy Duprey
Fanatical Department - Payroll

"Simply treat people with respect and courtesy."

Kathy states, "It's like having an extended family where everyone takes care of each other!" She was nominated by Debra Hutton, Security Coordinator.

Mike Fallo
Fanatical Department - Table Games

"I provide quality guest service because I want to, not because I am told I have to."

Mike states that his co-workers are "the friendliest people I've ever worked with." Mike was nominated by Teresa Formica, Dealer.

Kelli Gorman
Fanatical Department - Bakery

"Always Think Excellence!"

Kelli loves the "trust and opportunities" within the IP. Her favorite artists are Ray Charles and Johnny Cash. She was nominated by guest Phyllis LaBauve of Slidell, LA.

Robert Hamilton
Fanatical Department - Analysis

"I like to help people. If they feel good, I feel good."

Robert loves "The people I work with!" and his favorite music is classic rock.

Lizzy Harris
Fanatical Department - Valet

"I want my guests to feel comfortable, to enjoy talking to me and coming to me for help."

Lizzy feels "the people I work with make a team effort!" She was nominated by guests Frank & Lakeycha Smith of Atlanta, GA.

Beth Holland
Fanatical Department - Training

"The way to gain a good reputation is to endeavor to be what you desire to appear."

Furthermore, "I truly love helping people and want to make them happy!" Beth was nominated by Andrew Speaker, Surveillance.

Tommy Jones
Fanatical Department - Facilities

"Do the job you are willing to put your name on."

Furthermore, "The guest is always first and right; think of how you like to be treated." Tommy's favorite music is classic rock.

Roberta Jordan
Fanatical Department - Planning & Analysis

"A good mood is contagious."

Roberta adds, "The people and the way IP treats their associates; it's like a family atmosphere." She was nominated by the IP Planning & Analysis Department.

David Lyons
Fanatical Department - Highlights Sports Lounge

"I want to make my guests happy so they will want to return to the IP."

David adds about his co-workers, "We're like one big family!" He was nominated by a guest, Dickie Rembert from Baton Rouge, LA.

Corriene North
Fanatical Department - Housekeeping

"I like to make sure my guests have a comfortable environment – I take pride in doing that for all of my guests."

Furthermore... "I like coming to work every day, meeting new faces!" Corriene was nominated by Joe Rider, Director of Housekeeping.

Jason Privett
Fanatical Department - Receiving

"I enjoy assisting other associates to help them do a better job."

Jason enjoys "the sense of community; I feel close to all of my co-workers." Jason's favorite artist is Jimmy Buffett.

Alfonza Soliman
Fanatical Department - EVS

"Always give 100% every day to guest service."

Alfonza enjoys "getting along with my bosses, co-workers and making friends." Alfonza was nominated by Stephen Morgan, VP of Food and Beverage.

Virgil Thomson
Fanatical Department - Slots

"I love my job and enjoy working with the guests."

Jason enjoys "the camaraderie!" Virgil was nominated by a guest, Rhonda Swink of Gulfport, MS.

Draper Anderson
Fanatical Department - High Tide Cafe

"Smile and greet – you never know whose day you will make better."

Draper adds that "everyone is equal and has a chance to achieve their goals." His favorite music is Reggae.

Jerry Creel
Fanatical Department - Table Games

"When you treat the guest like family, they always come back home."

Jerry likes the family atmosphere best about IP. His favorite song is "Use Somebody" by Kings of Leon and his favorite color is green.

Kathy Martin
Fanatical Department - Table Games

"Always put yourself in the guest's shoes, then try and make the right decision for the casino and the guest."

On a daily basis, Kathy introduces herself to our guests and establishes rapport with all.

Leo Murray
Fanatical Department - High Tide Cafe

Chef Diana Allard notes, "Leo is very hard-working and cares about guest satisfaction."

Leo likes the service quality and great opportunities within the IP. His favorite colors are blue, black and white.

Kim Overstreet
Fanatical Department - Sales

"Always treat associates and guests with respect."

Furthermore, "I always strive to be upbeat and have a positive attitude at all times." Her favorite type of music is Rock and R&B.

Jolie Richards
Fanatical Department - Back Bay Buffet

"Smile, crack a joke, do a dance, make 'em laugh, make 'em smile!"

Jolie creates personal relationships with the guests. Her favorite color is blue and she was nominated by Levale McNair from Back Bay Buffet.

Sandy Sichitano
Fanatical Department - Facilities

"Giving great service and promoting a positive work environment provides a feeling of great accomplishment!"

Furthermore, The best way to find yourself is lose yourself in the service of others. Her favorite color is red.

Danielle Smith
Fanatical Department - Cashier

"Danielle always goes out of her way to internal and external guests."

Danielle likes "Everything... especially the FOOD! I always tell guests to eat before they leave!" Her favorite color is orange and she was nominated by Karen Audry, Cage Manager.

Chris Stultz
Fanatical Department - Entertainment

"Whatever you do, do it the best you can do. Take pride in anything you do!"

Chris likes the people at IP the best. His favorite type of music is all music and he was nominated by Kristin Shirley, Special Events.

Darryl Woodsmall
Fanatical Department - Table Games

"I like being a part of a team that is known for being the best of the best!"

His favorite quote is, "If you don't bet it, you don't get it!" Darryl was nominated by David Ray, William McGonagle and Delbert Sledge.